Leucipa Customer Success Manager - Operations

Join our Baker Hughes OFSE Organization Position Summary The Leucipa Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business value from their investment in the Leucipa digital production optimization platform. The role acts as the primary post-sales business partner, guiding customers through adoption, value realization, operational maturity, expansion opportunities, and long-term sustainment of Leucipa solutions. Partner with the best The Customer Success Manager serves as the bridge between customer stakeholders and Baker Hughes delivery, product, support, and commercial teams, ensuring customer objectives are translated into actionable success plans and delivered through a consistent, scalable customer success framework. This position focuses on driving adoption, reducing customer risk, accelerating time-to-value, and supporting renewal and expansion opportunities. Key Competencies: Customer Leadership Executive stakeholder management Consultation and influencing skills Strategic relationship building Customer advocacy Business Acumen Value realization ROI development Outcome-based selling Commercial awareness Program Management Risk management Governance and reporting Cross-functional leadership Project coordination Communication Executive presentations Business reviews Technical-to-business translation Workshop facilitation Typical Reporting Relationship Reports To: Director, Digital Operations Key Interfaces: Account Managers Customer Success Team Digital Operations & Implementation Product Management Artificial Lift Services Technical Support Data Science & Engineering Teams Customer Asset Teams and Executive Sponsors As a Digital Technology Manager, you will be responsible for: Customer Value Realization Developing and managing customer success plans aligned with business objectives. Defining and tracking customer KPIs, value drivers, and expected outcomes. Leading value realization reviews and executive business revi

Gulf Coast energy labor demand signal

This opportunity is positioned for professionals who understand execution pressure, industrial operating rhythm, and Houston's energy capital stack.